Skip to content

Acceptable Use Policy

Acceptable use policy, last updated 26th April 2026
Please also see our Terms and Conditions

1. Acceptable Use

You may use your Hastings Virtual Address for:

✔ General Mail Handling

  • Personal mail
  • Business correspondence
  • Bank statements & financial mail
  • HMRC letters (unless the HMRC requires a trading address)
  • Utility bills, insurance documents, contracts
  • Courier deliveries (subject to parcel size limits)

✔ Virtual Business Address

  • Sole trader trading address
  • Contact address on a website or business cards
  • Invoice or supplier correspondence
  • Registered Office address for UK limited companies
  • Director’s Service Address
  • Receiving legal correspondence related to your business

✔ Communication While Travelling

Ideal for:

  • HGV/LGV drivers
  • Seasonal workers
  • Travellers / digital nomads
  • Caravan or lodge owners
  • Remote workers and freelancers

Mail can be collected, forwarded, or scanned depending on your plan.

❌ Prohibited Use

You must not use the virtual address for any of the following:

1. Residential Address or Proof of Residency

The address must not be used as:

  • Your permanent residential address
  • Proof of where you live
  • Evidence for council tax or housing applications or electoral registration
  • Eligibility for school admissions, GP registration, etc.
  • A tenancy reference
  • Political use – The address may not be used for political campaigning, election correspondence, candidate registration, or any political party or campaign activity. We operate as a politically neutral business.

It is not suitable for claiming residency or local authority benefits.

2. DVLA Vehicle Registration

You must not use this address for:

  • V5C logbook (vehicle registration)
  • Driving licence address
  • Vehicle taxation or SORN registration

DVLA does not permit PO Boxes or virtual addresses for these purposes.

3. Government-Issued Identification

The address cannot be used on:

  • A UK driving licence
  • Passport applications
  • BRP / immigration documents
  • Firearms certificates
  • Other identity documents which require proof of residence

4. Fraudulent, Illegal or Misleading Activity

Strictly prohibited:

  • Concealing your identity or location
  • Avoiding creditors or enforcement agencies
  • Money laundering
  • High-risk or regulated activities without disclosure
  • Using the address for anything unlawful under UK law

We report suspicious activity where required.

5. Receiving Hazardous, Prohibited, or Restricted Items

You may not have delivered:

  • Dangerous goods (flammable, corrosive, explosive)
  • Controlled substances
  • Illegal items under UK law
  • Items prohibited by Royal Mail or courier regulations

Such items will be refused.

6. Maps, Business Listings and Location Claims

The address supplied by Hastings Virtual Address is a correspondence and mail-handling address only. It does not represent a physical business location, place of work, shop, office, premises or location at which the customer carries out their business.

Customers must not use the address:

  • To create, verify or maintain a Google Business Profile (formerly Google My Business) or obtain a listing on Google Maps.
  • On Apple Maps, Bing Maps or any other online mapping, directory or location-based service where the listing suggests that the customer’s business physically operates from our premises.
  • To claim that their business has an office, branch, shop, premises, establishment or physical presence at our address.
  • To represent that customers can visit, meet or conduct business with them at our premises.
  • To obtain local search rankings, location verification or other benefits which require a genuine physical business presence.
  • As evidence of residence, occupation, tenancy, ownership or physical business premises.

The address may only be represented as a correspondence, mailing, registered office or service address, where appropriate and permitted by the organisation concerned.

Any unauthorised attempt to list our premises on Google Maps or another mapping/location service may result in immediate suspension or termination of the service, and we reserve the right to request removal of the listing.

7. High-Volume Storage

This service is not a warehouse. Bulky or multiple packages that exceed storage limits may be:

  • Refused
  • Returned to sender
  • Subject to storage charges

8. Termination of Service

We may suspend or terminate service immediately if:

  • You misuse the address
  • Illegal activity is suspected
  • You repeatedly attempt to use the address as a residential address
  • You repeatedly attempt to use it for DVLA or ID documents
  • Payments are not maintained

We will normally provide notice unless immediate action is required.

9. Your Responsibilities

You must:

  • Keep your contact details up to date
  • Provide valid ID when requested
  • Ensure third parties understand this is not a residential address
  • Collect or arrange forwarding of mail promptly
  • Follow UK law relating to company registration and mail handling